運送政策

1. Order Processing Time

All orders are processed within [1–3 business days] from the date of order placement.

• Orders are not processed or shipped on weekends or public holidays.

• Orders placed after [5:00 PM] (China Standard Time) will be processed on the next business day.

• During peak seasons or promotional events, processing times may be slightly extended. We will notify you via email if any significant delays occur.

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number.

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2. Shipping Methods & Delivery Estimates

We ship all orders from China to destinations worldwide. Below are our standard shipping options and estimated delivery times:

Please note: Delivery times are estimates only and not guaranteed. Actual delivery may vary due to customs clearance, carrier delays, weather conditions, or other factors beyond our control.

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3. Shipping Costs

Shipping costs are calculated at checkout based on your destination country, shipping method, and order weight/size.

• Standard Shipping: Calculated at checkout

• Expedited Shipping: Calculated at checkout

• Express Shipping: Calculated at checkout

Free Shipping: We offer free standard shipping on orders over [Insert Amount, e.g., $100.00 USD] .

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4. Shipping Destinations

We currently ship to the following regions:

• United States

• European Union (all member countries)

• United Kingdom

• Australia

• New Zealand

• Canada

If your country is not listed above, please contact us before placing your order to confirm availability.

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5. Customs, Duties & Taxes

Important for international customers:

• Customs fees, import duties, and taxes are not included in our product or shipping prices.

• These charges are the sole responsibility of the buyer.

• Customs policies vary by country. Please check with your local customs office for more information before placing your order.

For EU customers: Orders shipped to the European Union may be subject to VAT and import duties upon arrival. We recommend checking your local VAT rates and thresholds.

For US customers: Under US de minimis rules, shipments valued under $800 USD may enter duty-free. For shipments exceeding this amount, additional customs fees may apply.

For Australian customers: Goods imported into Australia may be subject to GST and customs duties. Please refer to the Australian Border Force website for current thresholds.

By placing an international order, you agree to assume full responsibility for any customs fees, taxes, or duties imposed by your destination country. If you refuse to pay these charges and the package is returned to us, we reserve the right to deduct return shipping costs and any applicable fees from your refund.

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6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your package using the carrier's website or through our Order Tracking Page.

• Please allow 24–48 hours for the tracking information to update after you receive your tracking number.

• If your tracking status does not update for more than 7 business days, please contact our support team.

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7. Lost, Damaged, or Stolen Packages

Lost Packages: If your package is confirmed lost in transit by the carrier, we will either re-ship your order or issue a full refund, at our discretion.

• You must contact us within [14 days] of the estimated delivery date to report a lost package.

Damaged Packages: If your order arrives damaged, please contact us immediately with:

• Your order number

• Photos of the damaged item(s) and packaging

We will work with you to arrange a replacement or refund.

Stolen Packages: We are not responsible for packages that are confirmed as delivered by the carrier but are later stolen. Please ensure your shipping address is secure and consider using a tracked or signature-required service for high-value orders.

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8. Address Changes & Order Cancellations

Address Changes: If you need to change your shipping address, please contact us within [12 hours] of placing your order. Once the order has been processed and shipped, we cannot modify the shipping address.

Order Cancellations: You may cancel your order before it has been shipped for a full refund. Once the order has been shipped, cancellations are no longer possible.

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9. Shipping Restrictions

Some products may be subject to shipping restrictions due to:

• Destination country import regulations

• Carrier restrictions on certain materials (e.g., liquids, batteries, powders)

If your order cannot be shipped to your selected destination, we will notify you within [2 business days] and issue a full refund.

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10. Delays & Service Interruptions

We strive to deliver your orders on time, but please understand that we cannot guarantee delivery dates. The following factors may cause delays:

• Customs clearance procedures

• Carrier operational issues

• Severe weather conditions

• Public holidays in the destination country

• Global events (pandemics, strikes, etc.)

If we become aware of a significant delay affecting your order, we will contact you via email.

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11. Contact Us

If you have any questions about our Shipping Policy, please contact us:

• Email: [Insert Email Address]

• Customer Service Hours: [Insert Hours, e.g., Monday–Friday, 9:00 AM – 6:00 PM China Standard Time]

• Response Time: We typically respond within [24–48 hours]

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12. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

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By placing an order with us, you acknowledge that you have read, understood, and agree to this Shipping Policy.